Shipping policy

In short: we will deliver the Products only after you pay them in full by one of the ways shown on the website.

(1) Depending on the specificity of the products/services, the delivery of the Products can be made either in electronic format (when we are talking about digital products/services or confirmations of participation in an event), or in physical format, to an address communicated by the Customer at the time of placing the Order.

(2) In the case of physical products, the Delivery of the Products will be made anywhere in Romania within the deadline communicated before the completion of an Order. Please note that this delivery time is indicative, based on previous orders in the respective areas, and may be subject to change, of which we will make every effort to notify you in good time. We will not be liable for delays in the delivery of the Products caused by reasons not attributable to us or due to the fault of a carrier (eg, courier, post, etc.).

(3) The delivery of the Products will be made against cost or free of charge, depending on the conditions applicable to the Order, which will be communicated to you before the completion of the Order. If applicable, we will inform you about the available delivery methods and you will be able to choose one of these methods before completing the Order.

(4) If, upon delivery of the Products, we cannot find you at the address indicated in the accepted Order, the delivery will be attempted once more, after which the Products will be returned, and you will bear the costs of a new shipment, regardless of the value Ordered products.

(5) We will use our best efforts to ensure that the Products are properly packed together with the Specifications and all necessary accompanying documents.

(6) The Seller reserves the right to delay or cancel any delivery of the ordered Products if it cannot be honored for reasons beyond the Seller's control which include but are not limited to: force majeure events, wars, acts of terrorism, protests, riots, civil disturbances, fires, explosions, floods, epidemics, strikes, etc.

International transport

It is possible to provide international transport in Europe, only in the countries where the courier company we collaborate with delivers. In the case of shipments outside the country, the customer bears the cost of delivery. If you are interested in delivering to Europe, send us an email at comenzi@domisa.ro, and we will get back to you with all the details.