Refund policy

We have a 15 day return policy, which means you have 15 days after receiving your product to request a return.

To be eligible for a return, your product must be in the same condition as you received it, unused, with tags and in the original packaging. You will also need to have your receipt or proof of purchase.

To initiate a return, you can contact us at contact@domisa.ro. Please note that returns must be sent to the following address: Sat. Tulca 758, Bihor

If your return is accepted, and the reason for the return is not our fault, the customer must pay the delivery charges of the package. Products sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions related to returns at contact@domisa.ro.

Damage and problems Please inspect your order immediately upon receipt and contact us immediately if the product is defective, damaged or if you receive the wrong product so that we can assess the problem and remedy it.

Exceptions / non-returnable products Certain types of products cannot be returned, such as perishable products (such as food, flowers or plants), customized products (such as special orders or personalized products) and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific product.

We're sorry, but we can't accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the product you have and, once the return is accepted, make a separate purchase for the new product.

European Union 14-day cooling-off period Notwithstanding the above, if the goods are dispatched to the European Union, you have the right to cancel or return your order within 14 days without any justification. As above, your product must be in the same condition as you received it, unused, with tags and in the original packaging. You will also need to have your receipt or proof of purchase.

Refunds We will notify you once we receive and inspect your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and record your refund. If more than 15 working days have passed since the return was approved, please contact us at contact@domisa.ro.