Privacy policy

Our 30 day return policy

We have a 30-day returns policy, which means you have 30 days after receiving your product to request a return.

To be eligible for a return, your product must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at contact@domisa.ro. Please note that returns must be sent to the following address: Sat. Tulca no. 758, Bihor, Romania.

If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Products sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions related to returns at contact@domisa.ro.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you receive the wrong product so that we can assess the problem and correct it.

Exceptions / non-returnable products

Certain types of products cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the product you have and, once the return is accepted, make a separate purchase for the new product.

European Union 14-day withdrawal period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your product must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need your receipt or proof of purchase.

repayment

We will notify you once we receive and inspect your return and let you know if the refund has been approved or not. If approved, you will automatically receive your refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and record your refund. If more than 15 working days have passed since the return was approved, please contact us at contact@domisa.ro.